Make knowledge available to call center operators
Call centers are an important but usually expensive sales and service channel for many enterprises. Maintaining quality standards and cost-effective service is difficult with high turnover, long training times and insufficient knowledge management tools, especially at outsourced call centers.
Starmind is an effective, self-learning knowledge network that minimizes training costs and assures quality responses. Service agents have access to all available answers to customer problems, and that means the best service for your customers.