Allow clients to access corporate knowledge
Customers are often disappointed while trying to solve problems and answer questions on enterprise websites. FAQs can be outdated or far too narrow – or missing altogether, forcing customers to alternative channels such as costly call centers or emails.
Starmind extends the large body of corporate knowledge directly to customers. They can access existing information or pose questions to the right person in the organization, reducing the frequency of client calls and lowering the overall investment in customer services.