Challenge

• Valuable SBK know-how is essential for providing high quality service
Expertise is distributed through centralized and cost intensive service centers
• Documentation of processes and know how is a massive challenge                                                                                               

 

Solution

• Set up the SBK Starmind network, internally branded as “Who Knows What” 
• All 1,800 employees are interconnected
• More than 100 locations in Germany have integrated access to Starmind                                                                                                                                                                                            

 

Result

• Resolution of questions is directed to experts so central services can focus on improving products and services
•  If customer advisor’s question is answered the solution is visible to all customer advisors
• Customers are provided with fast and consistent answers

Starmind supports SBK's nr. 1 objective of providing consistent and high quality customer care.                           
 

SBK, München

ABOUT SBK

Our Promise: Powerful performance. Personally.
Our customers know this: Strong performance is our basis as public health insurance. If it matters, one wishes the customer immediate help and no long application forms. When it comes to an emergency, the personal customer service representative is what makes the difference; providing personalized individual assistance – just one phonecall away. 

Our employees work directly for and with our customers. The open and friendly work atmosphere with flat hierarchies, allows for quick decision taking, assuming responsibility and continued development. 

 

 
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