Transfer tacit knowledge to support outsourcing teams
Outsourcing reduces overall labor costs for a company, as work shifts to lower cost countries. But transferring the undocumented knowledge and experiences between the old and new teams is tricky – and key to successful outsourcing operations.
Starmind provides a self-learning platform for the rapid transfer of undocumented knowledge and expertise between teams. It structures, documents and shares the experiences of outgoing teams with new outsourcing staff, ensuring better responses and problem solving capabilities from the get go.