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Zurich, Switzerland / March 30, 2026 — Capacity has acquired Starmind, bringing together two complementary approaches to enterprise knowledge and creating a new standard for how organizations access what they know.
For years, enterprises have invested heavily in documenting knowledge across wikis, intranets, and knowledge bases. With the rise of generative AI, this documented knowledge has become more accessible than ever. Yet a fundamental problem remains: a large share of the most critical knowledge in organizations is never written down. It lives inside people. In experience, context, judgment, and responsibility. And for AI systems, what is not documented simply does not exist.
Starmind was founded 16 years ago to solve exactly this problem. Long before generative AI entered the mainstream, the company pioneered technology to infer who knows what inside large organizations, continuously and at scale. Today, Starmind is used by some of the world’s most knowledge-intensive enterprises to surface expertise that cannot be captured in documents or databases.
With the emergence of generative AI, this capability has become more relevant, not less. While large language models excel at retrieving and synthesizing written information, they reach their limits when context, accountability, or real-world experience matter. This is where Starmind brings the right human into the loop, exactly when AI alone is not enough.
Capacity and Starmind first came together through a shared enterprise customer, where both technologies were deployed as a single, integrated solution. Capacity provided access to documented knowledge across systems, while Starmind connected employees to the human expertise behind the answers. The impact was immediate and tangible. What started as a joint customer deployment made one thing clear: this capability belongs in one product.
“Enterprises don’t fail because they lack documents. They fail because they can’t reach the people who actually know,” said Marc Vontobel, CEO of Starmind. “Starmind has spent 16 years making undocumented knowledge accessible. Becoming part of Capacity allows this capability to scale globally and become a core building block of modern enterprise AI.”
Through the acquisition, Starmind’s technology becomes a central component of Capacity’s platform, extending it beyond documented knowledge to include living, human expertise. Together, the combined offering enables enterprises to rely on AI where it works best, and seamlessly involve the right people where judgment, experience, and accountability are required.
“Our mission has always been to help teams do their best work by simplifying how organizations support customers and employees,” said David Karandish, CEO of Capacity. “By bringing Starmind into Capacity, we’re strengthening the knowledge foundation behind every customer and employee interaction. We’re connecting directly to the expertise inside organizations so the right answers and guidance are delivered instantly, across every channel.
Starmind will continue building toward a unified layer that connects documented and undocumented knowledge as part of Capacity, working closely with customers to bring both into a single, seamless experience.
This acquisition marks a defining next chapter for Starmind: after years of pioneering how organizations access human expertise, its technology now becomes part of a broader platform designed to make enterprise knowledge truly complete, instantly accessible and actionable across every channel.
About Starmind
Founded in Switzerland back in 2010, Starmind is an AI-powered knowledge platform that helps large organizations find and apply expertise at scale. Starmind connects people to human knowledge—experience, context, and subject-matter expertise that often sits outside formal systems. The platform is used by global enterprises including Swiss Re, PepsiCo, Mondelēz International, and KSB. To learn more about Starmind, visit Starmind.com.
About Capacity
Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, helpdesks and more. To learn more about Capacity, visit Capacity.com.
